Returns

Please choose your artwork carefully. We do not accept returns. All works are final sale.

If you have any questions before purchasing, Contact us or email us directly: support@audreyschilt.com for further details. We are happy to help you choose the right piece!

Managing delivery

When you receive your tracking number and tracking link, you’ll see which carrier is shipping your package. Once it has shipped, only you can manage delivery options directly with that carrier.

  • UPS My Choice (free): view tracking details, get alerts, change the delivery date or address, or choose Hold at Location (UPS Access Point).
  • FedEx Delivery Manager (free): get notifications, add delivery instructions, redirect or hold at a FedEx location, or place a vacation hold.
  • Pre-sign for delivery: if your shipment requires a signature, you can pre-sign through UPS My Choice or FedEx Delivery Manager.

Tip: Hold at Location is the most reliable way to avoid missed attempts. Carriers may hold a package at a nearby location after an unsuccessful attempt (for example, if no one is available to sign) or when delivery options are not set up in advance. Use your tracking link to choose Hold at Location or adjust the date if you will not be home.

Signature and handling

Originals and certain limited editions ship insured and may require a signature to protect the work and comply with insurance requirements. If your package is insured and signature-required, we will state that clearly in the same email where we provide your tracking link.

Damaged artwork on arrival

If you see damage to the shipper carton, photograph it before opening and keep all packing materials.

  • Tell us within 48 hours of delivery and include clear photos of the outer box, inner packing, and the artwork.
  • If damage occurred in transit, we will replace the piece. If a replacement is not available, we will refund the order after the damaged artwork and any Certificate of Authenticity are returned to us.

Please keep all packing materials until we confirm your claim with the carrier. Missing packaging or photos can limit the remedies the carrier will approve.

Opened packages

Packages that have been opened are not eligible for return or refund.

Only exception: confirmed transit damage reported under the “Damaged artwork on arrival” steps above.

Refused, unclaimed, or returned-to-sender shipments

If a shipment is refused, unclaimed, or returned to sender for any reason other than confirmed carrier damage:

  • The order is not eligible for a refund.
  • We can re-ship once the artwork returns to our studio.
    • If the returned carton is unopened and intact, you pay re-shipping only (plus insurance for originals and certain limited editions).
    • If the carton is not intact on return, we will ensure it is safely prepared and send you a re-shipping quote.

If you will not be home, use your tracking link to select Hold at Location or adjust the date. Only the recipient can opt in to carrier alerts and request delivery changes once a package is in transit.

Incorrect address or contact details

Please confirm your shipping address and phone number at checkout. If a shipment is delayed, misrouted, refused, or returned due to an incorrect or incomplete address, the order is not eligible for a refund. We can re-ship after it returns to us; re-shipping charges apply.

Lost shipments

If a package is marked lost by the carrier, we will open a claim and keep you informed. Resolutions follow the carrier’s investigation. If the carrier approves the claim and a replacement is not available, we will refund the order.

Framing and handling

Unframed works are delicate. To avoid accidental damage, leave unpacking and handling to a professional framer or art handler. Damage caused by improper unpacking or handling is not eligible for refund or replacement.

Contact

Questions or special delivery needs? Email support@audreyschilt.com before your order ships so we can help.